Refund policy

Fabric and Leather Return Policy

We sell third-party fabrics and leathers that are supplied by outside vendors and, in almost all cases, drop shipped directly from the supplier. Because these materials are cut-to-order by the supplier, all fabric and leather orders are final sale once the order has been cut.

Customers are responsible for examining all materials immediately upon receipt to confirm that the product, color, quantity, and condition are as ordered. Any issue or defect must be reported before the material is cut, altered, treated, installed, or used.

Returns are not accepted for cut-to-order fabrics, leathers, special orders, custom orders, discontinued items, or supplier-designated final-sale products.

In the event of a verified defect or supplier error, an exchange or replacement may be considered by the supplier, subject to the supplier’s review and approval. However, defective material must remain uncut, unaltered, unused, unmarked, and in the same condition as received in order to be eligible for review. Material that has been cut, altered, treated, installed, damaged, or otherwise changed is not eligible for exchange, replacement, return, credit, or refund.

No claim, exchange, or replacement request will be accepted without prior written approval and a Return Authorization, if required by the supplier. Any authorized material must be returned within the timeframe and manner required by the supplier. Return shipping costs, restocking fees, handling fees, and any other supplier charges are the customer’s responsibility unless otherwise approved by the supplier.

Credits, refunds, exchanges, or replacements, if approved, will only be issued once the supplier has reviewed and accepted the claim.